How long will it take to get my order?

We aim to get orders that are from our stock range out to our customers within 7-10 working days from order or final sign off. Bepsoke sportswear items will take 4 weeks from final sign off.

  • Deliveries will be made by Yodel, Monday to Saturday, excluding Sundays and bank holidays at a flat rate of £6 per order to the Mainland UK.
  • Delivery charges for Orders dispatched within the United Kingdom are inclusive of VAT and include all costs related to the shipping of order to the requested address.

Do you accept orders outside of the UK?

Yes we ship worldwide.

Refund Policy

We accept returns on all unworn, non-personalised items within 30 Days.

Exceptions/Non-Returnable Items

All club shop items containing a teams badge or emblem are classed as personalised, and so are non-returnable – with this in mind, please check you are ordering the correct size product before ordering.

Returns

To start a return, you can contact us at info@kitworld.uk . If your return is accepted, well send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Please contact us at info@kitworld.uk  to arrange this.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What Payment methods do you accept

We accept payment in the following forms- by cheque, debit or credit cards, or BACS transfer.
You can choose to pay online or if you wish to call us with your debit/credit card details we are happy to take payment over the phone.

If paying by Bacs please email us a copy of the transaction to avoid any delays to your order.
If paying by cheque your order will not be processed until payment has cleared.

We expect payment on receipt of order, any large orders may require a small deposit.